Industry: eCommerce

Salary Range: up to ₱50,000 Package

Work Setup: Work from Home

Shift Schedule: 9 PM - 6 AM

Location: Remote

The salary offered depends on your skills, expertise, and evaluation results.

Job Overview

We are looking for an experienced eCommerce Customer Success Associate with a strong background in Shopify and inventory management. This role focuses on helping clients optimize their online stores, enhancing inventory processes, and offering valuable insights to elevate overall e-commerce performance. As a key client liaison, you will play an essential role in ensuring customers achieve success on Shopify stores and beyond.

Your Responsibilities:

eCommerce Strategy Guidance: Offer strategic advice to enhance clients' online store performance, focusing on user experience improvements, optimizing checkout processes, and boosting conversion rates.

Shopify Platform Expertise: Assist with Shopify setup and optimization, including product listings, theme customizations, app integrations, and overall platform efficiency.

Inventory Management Assistance: Support merchants with effective inventory management, including stock levels, demand forecasting, and restocking strategies, ensuring they utilize Shopify’s inventory tools effectively.

Order Management & Fulfillment: Address and resolve issues related to orders, shipping, and fulfillment, ensuring a smooth process from order placement to delivery.

Technical Troubleshooting: Tackle technical challenges on Shopify stores and collaborate with internal tech teams for complex issues, ensuring swift resolutions.

Client Education: Lead training sessions and webinars on e-commerce best practices, Shopify functionalities, and inventory management to empower clients in optimizing their business.

Performance Monitoring: Track client store performance, analyze key metrics (such as order accuracy and customer feedback), and provide actionable insights for continuous improvement.

Customer Success Support: Act as the main contact for eCommerce merchants, responding promptly to inquiries about Shopify functionalities, product management, and operational issues.

Client Relationship Management: Cultivate strong, enduring relationships with clients, serving as their trusted advisor throughout their e-commerce journey.

Feedback Loop: Gather client feedback on Shopify features and e-commerce processes to provide valuable input for platform enhancements and improved customer experiences.

What we're Looking For:

• Bachelor's degree in Business, E-commerce, Marketing, or a related discipline.
• 2-3 years of experience in customer success or account management, specifically within an e-commerce setting with a focus on Shopify.
• In-depth knowledge of Shopify, including expertise in product management, order processing, and app integrations.
• Proficiency in inventory management, including demand forecasting, stock tracking, and restocking strategies.
• Proven problem-solving abilities with experience in troubleshooting both technical and operational issues on e-commerce platforms.
• Exceptional communication and relationship-building skills, with a talent for translating technical concepts into clear, understandable terms.
• Strong analytical skills and meticulous attention to detail for monitoring and improving customer performance metrics.
• Ability to manage multiple tasks, prioritize effectively, and excel in a dynamic, fast-paced environment.

What We Offer:

• 🏠 Work-from-home setup
• 🏖️ PTO
• 🎉 Paid holidays
• 💼 HMO on Day 1

Bee Your Own Success Story, Join LennorHive! 🐝🌟

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We kindly request your patience as we receive a significant number of applications. Rest assured that our team will provide updates on the status of your application in due course. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.

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